Boot Camp Schedule

Boot Camps include experienced certified instruction, professional courseware, corresponding  practice exams, all certification exam vouchers (extra available).  Exclusive attention and open lab time.  Pass guarantee.  Fine catered breakfast and lunch daily, refreshments and snacks.  Quality travel and lodging arranged, if needed.

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The Practitioner Certificate focuses upon the understanding and application of the specific processes within the IT Service Management discipline.  In this course, you'll focus on the implementation and management of the processes and functions involved in achieving control and stability within an IT infrastructure, including effective Change and Release Management processes based on an effective Configuration Management system. You will learn to optimize quality of service by responding to the need for changes in a controlled and time-effective manner, while keeping information about the infrastructure up-to-date and relevant. Learn from our experts in class and take home the official OGC book for future reference at work.

Please note: The ITIL Foundation certification is required to take the Practitioner exam.

Exam

IT Service Management Practitioner: Release & Control (IPRC)

Objectives

• Identify the ITIL model sufficiently to be able to develop, implement, and manage an Integrated Change and Release Management framework, using Configuration Management as a critical component

• Best practices for requesting, assessing, approving, and deploying changes to IT services and how these processes contribute to an increase in functionality and quality of IT services

• Take and pass the exam for the Practitioner's Certificate in Control and Release

Course Outline

Day 1

• Theory

  • Introductions

  • Program Overview

  • ITSM Concepts

• Assignments

  • Process Implementation Planning

  • Critical Success Factors and Continuous Service Improvement

  • Group Discussion

• Homework

  • Configuration Assessment Preparation

Day 2

• Theory

  • Review Day 1

  • Configuration Management

  • Manage, Organize, and Optimize Configuration Management

• Assignments

  • Review Configuration Management Assessment Process, Activities, Roles, and Responsibilities

  • Configuration Management Assessment - Part I

  • Configuration Management Assessment - Part II

  • Part II Discussions

  • Configuration Management Assessment - Part III

  • Part III Presentations

• Homework

  • Change Assessment Preparation

Day 3

• Theory

  • Review Day 2

  • Change Management

  • Manage, Organize, and Optimize Change Management

• Assignments

  • Review Change Management Assessment Process, Activities, Roles, and Responsibilities

  • Change Management Assessment - Part I

  • Change Management Assessment - Part II

  • Part II Discussions

  • Change Management Assessment - Part III

  • Part III Presentations

• Homework

  • Release Assessment Preparation

Day 4

• Theory

  • Review Day 3

  • Release Management

  • Manage, Organize, and Optimize Release Management

• Assignments

  • Review Release Management Assessment Process, Activities, Roles, and Responsibilities

  • Release Management Assessment - Part I

  • Release Management Assessment - Part II

  • Part II Discussions

  • Release Management Assessment - Part III

  • Part III Presentations

• Homework

  • IPRC Assessment Preparation

Day 5

• Theory

  • Review

• Assignments

  • IPRC Practice Examination

• Self Study

  • Individual