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CM5BC - CallManager 5.0 Boot Camp

Cisco Course v5.0 | CallManager Software v5.0 | Prepares you for Cisco Exam 642-445 CIPT

Learn to fully leverage the use of Cisco CallManager (CCM) 5.0 and IP telephones in this 5-day Boot Camp, which integrates the classroom instruction from CIPT1, CIPT2, and UCM50 into a single class. By learning to build, manage, and troubleshoot campus and multisite WAN IP telephony solutions, you can deploy the right network infrastructure to optimize the performance of your network.

Why take CallManager 5.0 Boot Camp?

We offer a unique, real-world CallManager 5.0 Boot Camp lab environment that teaches you how to build and test a sophisticated IP telephony network that you can use as a template for a real deployment. We have set ourselves apart from other Cisco training providers by enhancing our hands-on labs to include a real dial plan and Class of Service for calling out to the PSTN, branch offices, and PBXs. Our solution also includes a simulated PSTN, which enhances labs like our dial plan lab for toll fraud prevention and our tools lab using Dialed Number Analyzer. No other training company offers a unique, real-world lab solution like ours!

Our voice network labs use the latest hardware and software:

• Troubleshoot Cisco's new ISR routers: 2811s are used throughout the network

• Gain experience with recent stable IOS release: 12.4(6)T2

• Configure CallManager 5.0

• Explore router DSP configuration: PVDM2-32 cards in every 2811 router

• Every router has 2xFXS, 2xFXO, and 2xT1 ports (PRI and T1-CAS) as well as serial ports for WAN connectivity

And just like in a real network:

• The same simulated PSTN is accessible through both PRI and FXO ports

• The same simulated PSTN is accessible through all four clusters providing failover scenarios for bandwidth and connectivity problems

• Different area codes are deployed at all sites (two per cluster)

All of our IP Telephony courses provide a simulated PSTN:

• Deploy Cisco CallManager 5.0

• Every pod has internal and external phones

• Build and test a real dial plan including:

  • o 911

  • o 3-digit service codes: 411, 511, etc.

  • o 7-digit local numbers: 681-1901

  • o 10-digit local numbers: 416-681-1901

  • o 11-digit long distance: 1-733-802-1901

  • o International: 011441902

Build and test a real CoS solution that allows:

• Internal dialing

• Long distance dialing

• International dialing

• Configure routing for FXS ports

• Configure connections to simulated PBXs via T1-CAS:

  • 2 PBXs connected via multiplexer

  • Configure DSO-groups connecting to 2 different PBXs

  • Test calls from PBX to 911, service codes, local, long distance, and international numbers

• Configure a multisite centralized model:

  • HQ calls route out PRI

  • Branch A calls route out FXO ports

• Our labs are almost entirely pre-wired

  • Focus on CallManager and router configuration, not endless rewiring of an ad hoc network!

CIPT 2 value adds:

• Preventing toll fraud

• Time of Day Routing

• Forced Authority Codes

All the other CIPT 2 labs are included:

• Locking down windows and the CallManager

• Encryption and authentication

• Video

• CDR and the CDR Administrative Reporting Tool

• The Real-Time Monitoring Tool

• Troubleshooting using trace files and the Dialed Number Analyzer

Our CIPT 2 labs are focused on Call Manager Administration:

• Our labs are almost entirely pre-wired so the focus is on CallManager configuration, not endless rewiring

• No router experience is required: you do not need to know Cisco's router command line interface

Boot Camp Hours

Class begins each day at 8:00 AM and may extend until 8:00 PM.

Students should expect class to run late into the evening on most days. In a typical Boot Camp, it is not uncommon for some students to remain past 8:00 PM depending upon the class size and experience of the students.

Exam Voucher Included with the Mini Camp:

(1) 642-445 CIPT

Suggested Prerequisites

Required:

• ICND (Interconnecting Cisco Network Devices)

• CVOICE (Cisco Voice over IP)

Recommended:

• BSCI (Building Scalable Cisco Internetworks)

• Knowledge of Windows 2000 operating system is also helpful

• CVOICE - Cisco Voice over IP

• ICND - Interconnecting Cisco Network Devices

Who Needs to Attend

Network professionals who install, configure, and manage Cisco IP Telephony solutions, deploy video on their IP Telephony networks, and need to properly secure their networks. Technical professionals pursuing CCVP certification or the Cisco IP Telephony Support and/or Operations Specialist Certification.

Course Outline

CIPT1 Outline

1. Cisco IP Telephony Introduction

• Objectives

• Prerequisites

• Information Sources

2. Introduction to Cisco AVVID and Cisco CallManager

• CallManager Servers

• Cisco CallManager Functions

• Layers of Cisco CallManager

• Operating System and Database

• Supported Hardware

• Device Weight Units

• Comparing Legacy and IP Telephony Technology

3. Clustering Cisco CallManager

• Cluster Definition

• Intercluster Communication

• Cluster Options

• Deployment Methods

4. Installing Cisco CallManager

• Installation CD-ROMs

• Configuring Data

• Activating CCM Components

• Post-Installation Procedures

• Upgrading from Prior CCM Versions

5. Cisco IP Phones

• Cisco IP Phone Overview

• Additional VoIP Devices

• Cisco IP Phone Codec Support

6. Configuring CCM to Support IP Phones

• Server Configuration

• Phone Button Templates

• Configuring Auto-Registration

• Device Pools

7. Cisco Catalyst® Switches

• Catalyst Switch Models

• Powering the IP Phone

• Dual VLAN Configuration

• Configuring CoS and ToS

8. Access Gateways

• Analog vs. Digital

• Gateway Protocols

• Core Requirements

• Supplementary Services

• Call Survivability

• CallManager Redundancy

9. Route Plans

• External Call Routing

• Route Pattern Wildcard

• Route Plan Configuration

10. Advanced Route Plans

• Route Filters

• Discard Digits Instructions

• Transformation Masks

  • Translation Patterns

  • Route Groups

  • External Call Routing

  • Digit Analysis

11. Telephony Class of Service

• Calling Search Spaces

• Partitions

12. Media Resources

• Conference Bridge Resources

• Media Termination Point

• Music on Hold Server

• Media Resource Management

13. Call Admission Control and Survivable Remote Site Telephony

• CAC

• SRST

• CCM Gatekeeper Configuration

14. Features

• Call Park

• IP Phone Services

• Call Pickup

• Music on Hold Resources

• Media Resource Management

• Transcoder Resources

• Softkey Templates

• Shared Line Appearance

• IP Phone Services

15. Users

• Adding a User

• User Logon

• IP Phone Subscription

16. Bulk Administration Tool

• Installation

• Templates

• Creating CSV Files

CIPT2 Outline

1. Course Introduction

2. Applications

• Cisco CallManager Attendant Console

• Cisco IP SoftPhone

• Cisco Voice over IP Integrated Applications

3. Enabling Video Calling and Conferencing

• Cisco Video Telephony Solution Components

• Configuring CallManager for Video

• Configuring a Dial Plan for Video Telephony

4. Securing IP Communications

• Principles of IP Communications Security

• Authentication and Encryption Fundamentals

• Operating System and CallManager

• Secure Administration HTTPS

• MS Windows IPsec

• CallManager Hardening

5. Monitoring and Managing IP Communications

• Internal Server Tools

• Tools and Accounts

• Database Services

• Command-Line Tools

• Cisco CallManager Serviceability

• Real-Time Monitoring Tool

• Call Detail Records

• Directory Enhancements

UCM50 Outline

1. Installing and Upgrading to Cisco Unified CallManager Release 5.0

• Cisco Unified CallManager 5.0 Cluster Architecture

• Installing Cisco Unified CallManager Release 5.0

• Performing a Windows Upgrade to Cisco Unified CallManager Release 5.0

2. Administering Cisco Unified CallManager Release 5.0

• Administering the Cisco IPT Platform

• Performing General Administration

• Performing Serviceability Administration

• Backing Up and Restoring Cisco Unified CallManager 5.0

3. Implementing New and Changed Cisco Unified CallManager 5.0 Features

• Configuring Presence

• Configuring SIP Endpoints and Identifying New SIP Trunk Features

• Implementing RSVP Call Admission Control in Cisco Unified CallManager 5.0

• Implementing New and Changed Security Features