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ACCMU5 (Administering Cisco CallManager and Unity) with CCM software version 5.0 v1.5

Duration: 5 days

In this five-day course, learn to add, move, change, and troubleshoot IP telephony devices. Learn to support IP phone users and identify network and server impact when administering changes. Configure the latest version of Cisco CallManager (CCM) 5.0 on a Windows 2000 server platform with Cisco 7960 & 7961 IP Phones, IP SoftPhones, and Catalyst® switches with in-line power. you'll learn to configure and use Cisco's Unity application, a true unified messaging solution that allows users to integrate voice mail, e-mail, and fax messages into a single message store. In this course, integrate a Unity server with a CallManager deployment, and learn to add and delete subscribers, build a voice mail menu system and auto attendant, and set up outcall notification.

Prerequisites:

CCNA required. Basic knowledge of the Windows 2000 operating system, TCP/IP, and IP telephony concepts is required. No router experience is required. You do not need to know Cisco's router command line interface. Some knowledge of IP is helpful, but it is not required.

Audience

PBX administrators, voice technicians, systems engineers, and database administrators who are installing, maintaining, and troubleshooting Cisco IP telephony products.

Course Outline

1. Cisco CallManager Release 5.0 Basic Administration Introduction
2. Introducing Cisco CallManager Release 5.0
3. Evaluating Cisco Unified CallManager Release 5.0 Deployment Options
4. Administering the Cisco IP Telephony Platform
5. Performing General Administration
6. Configuring Cisco Unified CallManager 5.0 Basic Settings
7. Implementing Disaster Recovery
8. Evaluating Cisco IP Telephony Endpoints
9. Configuring Cisco Unified CallManager to Support IP Phones
10. Configuring SIP Endpoints
11. Managing Endpoints Using the Bulk Administration Tool
12. Configuring Basic Dial Plan Elements
13. Configuring Cisco Unified CallManager Trunks
14. Implementing Class of Control
15. Multisite Deployment
16. Configuring Media Resources
17. Configuring User Features - Part 1
18. Configuring User Features - Part 2
19. Understanding Cisco Unity
20. Unified Communications Integrations\
21. Understanding Cisco Unity Standard Features
22. Understanding Cisco Unity Standard User Features
23. Describing Optional Cisco Unity Features
24. Understanding Cisco Unity Express
25. Using Cisco Unity
26. Using the Cisco Unity Administrator
27. Setting Up Cisco Unity
28. Understanding Cisco Unity Global Subscribers
29. Understanding Cisco Unity Subscriber Accounts and Settings
30. Using Call Handlers and Interview Handlers
31. Monitoring Unified Cisco Communications Systems
32. Maintaining Unified Communications Systems
33. Reporting in Unified Communications Systems